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Terms of Service

Last updated: October 2, 2026

1. About these terms

These Terms of Service (the “Terms”) govern your use of SocialDownload, available at socialdownload.fr (the “Website”), and of the SocialDownload desktop application for Windows and macOS (the “Desktop App”), together the “Service”. They also govern the purchase of credit packs and of the lifetime desktop license.

The Service is operated by [TO COMPLETE: legal entity name], a business established in France whose full details appear in the Legal Notice (“we”, “us”). You can reach us at contact@socialdownload.fr.

By using the Service you accept these Terms. When you buy something, you accept them again, expressly, before paying. If you do not agree with them, please do not use the Service.

These Terms apply from 2 October 2026. They are available in English and in French; if the two versions differ, the French version prevails.

2. Definitions

  • Link: the address of one item on a supported platform (one video, one post, one track) that you submit to the Service.
  • Download: the retrieval, for one Link, of the files you select for it: video, audio, transcript, cover and images.
  • Credit: a prepaid unit that pays for one Download on the Website.
  • Credit pack: a bundle of 20, 40 or 60 Credits.
  • License: the lifetime right to use the Desktop App, delivered as a license key.
  • Device: a computer on which the Desktop App is activated with a License.
  • Consumer: an individual acting for purposes outside their trade, business, craft or profession.

3. What SocialDownload does

SocialDownload is a technical tool. When you submit a Link, it fetches the publicly accessible media behind that Link on the platform concerned and delivers the files you select: video in the qualities offered by the source, audio (MP3 or M4A), a transcript when captions exist (plain text, text with timestamps, SRT, VTT, DOCX or PDF), the cover image (JPG, PNG or WEBP), and the images of image posts when the platform exposes them.

We do not host, publish, index or recommend content, and we have no catalog: every Download starts from a Link that you choose. Files are streamed to you as they are prepared and are not kept on our servers afterwards.

The Desktop App does the same work directly on your computer. It can also process whole pages (playlists, channels, profiles), queue several Downloads and, if you choose, use the session of your own browser to reach content that your own account is allowed to view.

The Service depends on third party platforms that can change, restrict or block access at any time. We do not guarantee that every Link, quality or format will work. Content protected by digital rights management (DRM) cannot be downloaded, and content that requires a signed in session may fail on the Website. Technical limits, such as a maximum media length, may apply and are shown when they do.

SocialDownload is not affiliated with, endorsed or sponsored by any of the platforms it supports. Their names and logos belong to their respective owners.

4. Who can use the Service

The Service is not directed at children under 15. To buy a Credit pack or a License you must have the legal capacity to enter into a contract, or the consent of a parent or legal guardian.

You may use the Service as a Consumer or for professional purposes. Provisions that protect Consumers apply only to Consumers.

5. Free downloads

  • One free Download per day, without an account.
  • Video up to 720p. Higher qualities require Credits or the Desktop App.
  • The allowance is shared by a browser, a device and a network: if any of them has already used the day's free Download, the next one requires Credits.
  • The allowance renews every day. Unused free Downloads do not carry over.

To apply this allowance fairly without asking you to sign up, we use a random device identifier and salted hashes of your IP address and of technical characteristics of your browser, as explained in the Privacy Policy and the Cookie Policy. Trying to get around the allowance, for example by automating requests or by rotating identifiers or networks, is not allowed.

The current values of the free allowance (number of Downloads and maximum quality) are shown on the Website. We may change them for the future; a change never affects Credits or Licenses already bought.

6. Your account

An account is required to buy and use Credits and to manage a License. You provide your first name, last name, email address and a password. Keep your password confidential: actions taken with your account are considered yours unless you report unauthorized use to us without delay.

An account belongs to one person. You can ask us to close it at any time by writing to privacy@socialdownload.fr. Unused Credits are lost when an account is closed at your request, so check the Refund Policy first if you still have some.

7. Credit packs

Credit packs contain 20, 40 or 60 Credits. Their prices, including VAT where applicable, are shown before payment.

  • One Credit, one Link. A Credit covers every file you select for that Link in the same request: video, audio, transcript, cover and images.
  • Higher qualities. With Credits, video is available beyond the free limit, up to 4K when the source offers it.
  • No expiry. Credits do not expire. They stay on your account until you use them, subject to section 15 if the Service closes.
  • Failed Downloads. If a Download fails on our side before the files are delivered, the Credit is returned to your balance automatically.
  • Personal. Credits are linked to your account. They cannot be transferred, resold or exchanged for money, except as provided in the Refund Policy.

8. Lifetime desktop license

The License is sold for a single payment, currently 47.99 EUR including VAT where applicable. The price that applies is the one shown at checkout. It is not a subscription and there is no renewal fee.

  • Lifetime of the product. The License remains valid for as long as we publish and support the Desktop App, with no time limit and no renewal.
  • Up to 3 Devices at a time. You can release a Device from your account or from the app, then activate another one in its place.
  • Personal and non transferable. The License is for you only. You may not share, resell, lend or publish your license key.
  • Updates included. New versions and fixes of the Desktop App are included at no extra cost.
  • Online check. The Desktop App needs an internet connection to be activated and to confirm the License from time to time.

The Desktop App runs on Windows and macOS. Downloads made with it do not use Credits or the free daily allowance. If we ever decide to stop publishing the Desktop App, we will inform License holders by email at least 30 days in advance.

9. Orders and payment

Purchases are made from your account. Before paying, you see the product, its price including VAT where applicable, and these Terms, which you accept by ticking the box provided. Payment is made by card through Stripe, our payment provider. We never see or store your full card number.

Your order is final once the payment is confirmed. Credits are added to your balance, or the license key is made available in your account, straight away. A confirmation of your order is sent to your email address.

10. Right of withdrawal

Consumers normally have 14 days to withdraw from a contract concluded at a distance. However, for digital content not supplied on a tangible medium, Article L221-28 13° of the French Consumer Code (Code de la consommation) provides that this right cannot be exercised once performance has begun with the Consumer's prior express consent and express acknowledgment that the right is lost.

At checkout you therefore expressly request immediate access to your purchase and acknowledge that you lose your right of withdrawal once the digital content has been supplied: as soon as you use a Credit from a pack or, for the License, as soon as the license key is delivered. This request and acknowledgment are confirmed in your order confirmation.

Independently of this legal rule, our Refund Policy lets you get your money back for an unused Credit pack, or for a License never activated on any Device, within 14 days of purchase.

11. Responsible use

You decide which Links you submit and what you do with the files. You must:

  • only download content you have the right to download: your own content, content whose rights holder allows it, content under a license that permits it, or a copy for your strictly private use where the law allows it;
  • not circumvent, or attempt to circumvent, DRM or any other technical protection measure;
  • not download private content of other people, such as content shared with a restricted audience, without their consent;
  • not redistribute, publish or sell downloaded content without the rights holder's authorization;
  • respect the law, the terms of use of the platforms you download from, and the privacy and image rights of the people who appear in the content;
  • not abuse the Service: no automated or bulk requests, no resale of the Service, no attempt to break, overload or probe its security.

More details, including how rights holders can report content, are in our Responsible Use and Copyright policy.

12. Intellectual property

The Website, the Desktop App, their code, design and texts, and the SocialDownload name and logo belong to us or to our licensors. We grant you a personal, non exclusive and non transferable right to use them in accordance with these Terms. You may not copy, modify, decompile or redistribute them, except where the law expressly allows it.

Content you download remains the property of its authors and rights holders. Using the Service gives you no rights over it.

13. Availability and changes to the Service

We make reasonable efforts to keep the Service available and working (an obligation of means). It may be interrupted for maintenance, for security reasons or for reasons beyond our control, including changes made by third party platforms.

We may add or remove supported platforms, formats and features. If a change significantly reduces what a paid product offers, we inform the customers concerned.

14. Liability and legal guarantee

We are liable for the proper performance of our obligations under these Terms, in accordance with the law. We are not liable for the content you choose to download or the use you make of it, for the unavailability of or changes to third party platforms, for damage caused by your failure to comply with these Terms, or for events of force majeure.

Consumers benefit from the legal guarantee of conformity for digital content and digital services (Articles L224-25-12 and following of the French Consumer Code). If something you paid for does not work as described, contact support@socialdownload.fr: we will bring it into conformity or, where that is not possible, reduce the price or refund you.

For professional users, and to the extent permitted by law, our total liability is limited to the amounts paid to us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

15. Suspension, termination and closure of the Service

You can stop using the Service at any time. We may suspend or close an account, or refuse the free tier to a device or a network, in case of serious or repeated breach of these Terms, including fraud, abuse of the free allowance or repeated copyright infringement. Except in urgent cases or where the law prevents it, we tell you the reason and give you the opportunity to respond.

If we close the Service permanently, we will announce it by email to account holders and on the Website at least 30 days in advance. Credits remain usable until the closing date. Credits still unused on that date are refunded to the original payment method, at the average price per Credit you paid for your Credit packs.

16. Personal data and cookies

We process personal data as described in our Privacy Policy. We only use strictly necessary cookies and similar technologies, listed in our Cookie Policy.

17. Changes to these Terms

We may update these Terms, for example to reflect a new feature or a change in the law. We inform account holders of significant changes by email or on the Website before they take effect. A purchase remains governed by the version you accepted when paying; free use is governed by the version online when you use the Service.

18. Governing law, complaints and mediation

These Terms are governed by French law. If you are a Consumer living in another country of the European Union, you also keep the protection of the mandatory rules of the law of your country of residence.

If you have a complaint, please write first to support@socialdownload.fr. We will do our best to find a solution with you.

If no solution is found, as a Consumer you have the right to refer the dispute, free of charge, to a consumer mediator (Articles L612-1 and following of the French Consumer Code), within one year of your written complaint to us. Our consumer mediator is: [TO COMPLETE: consumer mediator name, address and website].

You may also bring a claim before the competent courts. As a Consumer, you can choose the courts of your place of residence. For professional users, the courts with jurisdiction over our registered office have exclusive jurisdiction.

19. Contact