Refund Policy
Last updated: October 2, 2026
1. Summary
| Situation | What happens |
|---|---|
| Credit pack whose credits are still unused, within 14 days of purchase | Full refund on request |
| Lifetime license never activated on any device, within 14 days of purchase | Full refund on request |
| Download that fails on our side before the files are delivered | Credit returned automatically |
| Product that does not work as described | Brought into conformity, price reduced or refunded, under the legal guarantee |
| Credits already used, license already activated, or request made more than 14 days after purchase | No refund, without prejudice to the legal guarantee |
2. The legal right of withdrawal
Under Article L221-28 13° of the French Consumer Code, the 14 day right of withdrawal does not apply to digital content supplied other than on a tangible medium once its performance has begun with your prior express consent and your express acknowledgment that you lose this right. At checkout, you request immediate access to your credits or license and acknowledge this loss, as explained in section 10 of the Terms of Service.
The refunds described below are a commercial commitment that goes beyond this legal minimum. They never reduce your legal rights.
3. Credit packs
You can ask for a full refund of a credit pack within 14 days of its purchase if the credits it added have not been used, that is, if your credit balance is still at least equal to the number of credits in that pack. The refund removes those credits from your balance.
Credits that have been used are not refundable, except when a download failed (see section 5).
4. Lifetime desktop license
You can ask for a full refund of the license within 14 days of its purchase if it has never been activated on any device. The refund permanently revokes the license key.
Once the license has been activated on at least one device, it is no longer refundable under this policy. If the desktop app does not work as described on your computer, contact us anyway: the legal guarantee of conformity still applies (section 6).
5. Failed downloads
If a download paid with a credit fails on our side before the files are delivered, the credit is returned to your balance automatically, once per download. The same applies to the free daily download. These returns appear in your credit history.
If a file was delivered but is incomplete or unusable, write to support@socialdownload.fr with the link and the approximate time of the download. When the problem comes from the Service, we return the credit.
6. Legal guarantee of conformity
Whatever this policy says, consumers benefit from the legal guarantee of conformity for digital content and digital services (Articles L224-25-12 and following of the French Consumer Code). If a product you paid for is not in conformity, you are entitled to have it brought into conformity or, failing that, to a price reduction or a refund.
7. How to request a refund
- Write to support@socialdownload.fr from the email address of your account.
- Tell us which purchase is concerned: date, product, or the order confirmation.
- We check the conditions above and confirm our decision by email.
Accepted refunds are made to the original payment method within 14 days of our confirmation. Your bank may take a few more days to show the amount.
8. Payment disputes
Please contact us before opening a dispute with your bank: it is usually faster for everyone. When a payment is refunded or disputed, the credits from that purchase that are still unused are removed, and the related license is revoked.
9. If the Service closes
If we close the Service permanently, unused credits are refunded as described in section 15 of the Terms of Service.